Rabona Contact Guide: Support Requests and Issue Details
Use this page to prepare a support request for login, payment, app, bonus, verification or account-control questions.
Open supportInformation to prepare
Never send passwords or one-time codes. Share only the details needed to identify the issue.
Account reference
Use the registered email, phone number or username if the support form asks for it.
Payment details
For cashier issues, include date, amount, method and the visible transaction status.
Offer name
For bonus questions, include the campaign name, opt-in time and related deposit or bet.
Device data
For technical errors, mention phone model, operating system, browser or app version.
Common support routes
Chat
Useful for quick account, login or cashier questions that need short clarification.
Better for long explanations, document checks, repeated bugs or dispute summaries.
Help centre
Useful for common questions about registration, mobile use, limits and payments.
Account tools
Use responsible gaming controls for limits, time-outs or exclusion requests.
Contact FAQ
What should a withdrawal question include?
Include amount, date, method, current status and whether account verification is already complete.
Can support adjust a bonus?
That depends on the active promotion rules. Give the offer name and describe when the issue happened.
How should app bugs be reported?
Send the device, app or browser version, screenshot details and the exact action that failed.